We are excited to announce the launch of our new Helpdesk Chatbot – Vanessa!  Dedicated to providing members with instant guidance on simple queries and questions.

Since its implementation, we’ve observed a remarkable 40% reduction in customer support tickets. This significant drop not only streamlines our support processes but also liberates valuable time for our team to prioritise crucial aspects such as customer success, development, and training initiatives.

Managing repetitive queries has historically been a resource-intensive task, diverting attention from more critical areas. The introduction of our innovative Chatbot aims to address these challenges directly. By automating routine tasks, the Chatbot empowers our team to focus on more intricate and impactful customer interactions. This strategic shift not only contributes to a more efficient workflow but also translates into an elevated customer experience, ultimately bolstering customer retention levels.